Privacy Policy

Effective Date: January 1, 2026

General Wood Flooring LLC respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us about wood flooring services in Austin, Texas, how we use that information, and the choices you have. We keep things simple and straightforward, just like we do on the job site.

Information We Collect

When you contact us or request a quote, we collect the information you choose to share. This includes your name, phone number, email address, and the property address where you need flooring work.

We also collect details about your project, such as the type of flooring you want, room sizes, and any notes you provide. If you call us at 512 877 7960, we may keep a record of that conversation to help us serve you better.

Like most websites, we automatically collect basic technical information when you browse our site. This includes your IP address, browser type, device type, and the pages you visit. This information helps us understand how people use our site so we can improve it.

How We Use Information

We use your information to respond to your questions, schedule estimates, and provide the wood flooring services you request. If you ask us to call you back, we use your phone number to reach you.

We may use your email address to send you updates about your project or to share information about our services that we think you will find helpful. You can opt out of marketing emails at any time.

We also use website data to keep our site running smoothly, understand which pages are most useful, and improve your experience when you visit us online.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our site. Cookies are small text files stored on your device that help websites function properly.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone or email.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect information about how visitors use our website. These tools help us see which pages are popular, how long people stay, and where they come from.

The information collected by these tools is aggregated and does not identify you personally. We use it only to improve our website and our services. These third-party providers have their own privacy policies that govern how they handle data.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to anyone. We share your information only with trusted service providers who help us run our business, such as scheduling software or email services, and only when they agree to keep your information confidential.

We may disclose your information if required by law, such as in response to a court order or legal process, or to protect the rights, property, or safety of General Wood Flooring LLC, our customers, or others.

If we ever merge with or are acquired by another company, your information may be transferred as part of that transaction. We will notify you if that happens.

Data Retention

We keep your personal information only as long as we need it to provide services to you, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include using secure connections on our website and limiting access to your information to employees who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you have concerns about sharing information online, you can always call us at 512 877 7960.

User Rights

You have the right to ask us what personal information we have about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to your request within a reasonable time and in accordance with applicable law.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We will honor those rights as required by law.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, we are happy to help. Call us at 512 877 7960, email us at info@generalwoodflooring.com, or write to us at our Austin office.

General Wood Flooring LLC, Austin, Texas.

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